Privacy policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our privacy policy (“Privacy Policy”) that governs your use of the crowdbeamer websites www.crowdbeamer.com, blog.crowdbeamer.com, www.crowdbeamer.tech, support.crowdbeamer.tech and www.crowdbeamer.me („Websites“), as well as the online shop shop.crowdbeamer.com (“Online Shop”) operated by RORYCO NV. To make this notice easy to find, we make it available in the footers of our Websites and our Online Shop, and at every point where personally identifiable information may be requested.

RORYCO NV is a company based in Belgium. Our mailing address is:

RORYCO NV, Drie Eikenstraat 661, 2650 Edegem, Belgium

SECTION 1 – THE INFORMATION WE COLLECT & WHAT WE DO WITH IT

This notice applies to all personal information collected or submitted on our Websites and Online Shop. On some pages, you can order products, make requests, register to receive materials or activate crowdbeamer products. The types of personal information collected at these pages are:

  • Contact information such as your name, telephone number, address and email address;
  • Demographic information such as your job title, job description and company name and company type;
  • Profile data, including your username and password, billing address, shipping address and details about your purchases from us;
  • Product data, such as serials numbers and license keys about your hardware and software purchases from us or our partners.

Whenever you order products, make requests, register to receive materials or activate crowdbeamer products and submit personal information on our Websites and Online Shop, you may receive transactional email messages from us such that we can deliver the specific service that you request. We use Campaign Monitor and ZOHO Campaigns for transactional email. Campaign Monitor’s privacy policy can be found here. More information about ZOHO’s Privacy Policy can be found here. More information about ZOHO’s GDPR Readiness can be found here.

When you browse our Online Shop and Websites, we also automatically receive your computer’s Internet Protocol (IP) address to provide us with information on your location, and on the browser and operating system you are using.

We use cookies to help us understand how visitors use our Websites and Online Shop so that we can keep improving them. In addition to our own cookies, we work with Google to help us analyze how the Websites and Online Shop are used.

Google Analytics

Google Analytics helps us analyze how users use our Websites and Online Shop. The information is stored by Google on servers in the United States. This information is provided to us in the form of reports giving general information about the activity on our website. Please note that Google only receives your truncated IP address. This is sufficient for Google to approximately identify the country of your location but is not sufficient to identify you, or your computer or mobile device, individually.

More information on Google Analytics can be found here, including a link to Google’s privacy policy. You can learn more about how to opt-out of tracking in Google Analytics here.

Facebook, Twitter, and LinkedIn

Facebook Pixel, Twitter Tag, and LinkedIn Insight Tag are applied to track conversion and direct relevant stories to our followers. They help us measure our return on investment as they provide us with the information on people’s online behavior that is a reaction to viewing ads. By having the pixels and tags on our Websites, we can track conversions back to the ads running on Facebook, Twitter or LinkedIn. Conversion tracking also lets us optimize our cost per impression to show ads to people who are most likely to buy our products.

More information on privacy policies can be found on the Facebook, Twitter and LinkedIn websites.

Google AdWords and Google Remarketing 

We use the online advertising program Google AdWords and the Google Remarketing technology. To measure conversions with Google AdWords, a conversion tracking cookie is placed when a user clicks on a link leading to our Websites. Google uses a different cookie for each Google AdWords customer and there is no consolidation of the cookie data with other data. If you click on one of our Ads and proceed to a page equipped with a conversion tag and the cookie has not yet expired, the conversion is documented. With the help of the conversion tracking cookie, we are able to see the total number of conversions and review the performance of our Ads.

When you click on one of our Ads, a Google Remarketing cookie is placed. This cookie helps to serve our Ads to you at a later time when you browse pages of the Google content network. Remarketing cookies expire after 30 days and are not used for personal identification.

More information on Google AdWords can be found here. More information on Google Remarketing can be found here.

Pingdom Visitor Insights

We use Pingdom Visitor Insights to collect real performance data from visitors of our Websites and our Online Shop and to enhance web performance for our visitors. Pingdom Visitors Insights provides us with the data to evaluate the performance of our Websites and our Online Shop depending on our visitors’ browser, device, operating system and country as it happens in real-time or in a selected time range. This information is provided to us as described and does not enable us to identify you, or your computer or mobile device, individually.

Pingdom is a part of the SolarWinds Cloud family. More information on SolarWinds’ commitment to privacy can be found here.

Google Optimize

We use Google Optimize to test different variations of our Website and our Online Shop, and then tailor it to deliver a personalized experience that works best for our visitors. Native integration of Google Optimize with Google Analytics provides us with behavioral insights that we need to test and deliver optimized visitor experiences.

More information about Google Optimize can be found here.

Hotjar

We use Hotjar to visualize the behavior of the visitors of our Websites and our Online Shop so as to better understand what our visitors want, care about and do on our Websites and our Online Shop by visually representing their clicks, taps and scrolling behavior. We also use Hotjar to record real visitor behavior on our Websites and our Online Shop in order to identify usability issues. Cookies set by Hotjar collect standard internet log information and details of visitor behavior patterns and collect information in a way which does not personally identify anyone.

More information about Hotjar’s commitment to privacy can be found here.

ZOHO SalesIQ

We use ZOHO SalesIQ to track your footprint when you visit our Websites and our Online Shop. ZOHO SalesIQ enables us to monitor how you are interacting with our Websites and our Online Shop in real-time and to identify the URL of the content or the visitor that is sending you to our Websites and our Online Shop. ZOHO SalesIQ lets us identify you as a new or a returning visitor, and enables us to deliver a more personalized experience during your visit to our Websites and our Online Shop.

More information about ZOHO’s Privacy Policy can be found here. More information about ZOHO’s GDPR Readiness can be found here.

Convert Pro

We use Convert Pro as a lead generation tool on our Websites and our Online Shop. Convert Pro uses cookies to provide you with a better experience. Cookies expire after 30 days and are not used for personal identification and hence do not store any personal information such as name, email, or IP address, etc. Convert Pro does not store any data in the backend of our Websites and our Online Shop. Moreover, our Websites and Online Shop do not use Convert Pro to collect any personal information but redirect you to pages where you can order products, make requests or register to receive materials.

Email marketing

When visiting our Websites or registering an account with the Online Shop, you may expressly agree to receive promotional content from RORYCO NV, news about our products and their development, as well as relevant tips and insights by mail or email, from time to time. You will also be given an option to opt out of receiving our promotional communications.

Our emailing marketing platform allows us to see when you open our email and click on any hyperlinks in them. We use Campaign Monitor and ZOHO Campaigns for transactional email. Campaign Monitor’s privacy policy can be found here. More information about ZOHO’s Privacy Policy can be found here. More information about ZOHO’s GDPR Readiness can be found here.

If you wish to opt out from our promotional email communications, you may do so at any time by clicking the UNSUBSCRIBE button that you find in all of our emails.

SECTION 2 – HOW LONG WE KEEP THE INFORMATION

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it – which are described in section 1 above –  and we are not legally required to continue to keep it.

In case you’d like us to delete information that you have provided, please contact us at [email protected] and we will respond to your request within 30 days.

SECTION 3 – CONSENT

HOW DO WE GET YOUR CONSENT, AND WHAT CHOICES DO YOU HAVE? 

If you choose to use the Websites and the Online Shop, you are consenting to our use of cookies and to our processing of any information that we collect using these cookies as set forth in this Privacy Policy now and as amended by us. If you do not consent to this, please do not use our Websites or Online Shop.

As a rule, cookies will make your browsing experience better. However, you may set your browser to reject cookies. You should be aware however that disabling cookies on our Online Shop may prevent information from being properly stored in your shopping cart. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting this information and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. To stop receiving our promotional email communications, you may do so at any time by clicking the UNSUBSCRIBE link that you find in all of our emails.

HOW DO YOU WITHDRAW YOUR CONSENT? 

If you change your mind after opting in, you may anytime withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, by contacting us at [email protected].

SECTION 4 – YOUR RIGHTS

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation, data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • request access to your personal data;
  • request correction or deletion of your personal data;
  • object to our use and processing of your personal data;
  • request that we limit our use and processing of your personal data; and
  • request portability of your personal data.

In the Online Shop, you can access or correct your personal data using your account settings. If you aren’t able to do that for whatever reason, or you would like to contact us about one of the other rights, scroll down to CONTACT US to find out how to reach us.

SECTION 5 – DISCLOSURE & THIRD-PARTY SERVICES

We do not sell your information. We may, however, disclose your information to third parties but only in the ways that are described in this Privacy Policy:

  • as required by law, such as to comply with a subpoena or similar legal process;
  • if you violate our Terms of service;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted third-party service providers who work on our behalf, do not have an independent use of the information we disclose to them and have agreed to adhere to the rules set forth in this Privacy Policy.
  • if RORYCO NV is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Online Shop of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our Websites or Online Shop, or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

LINKS

When you click on links on our Websites or Online Shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – INFRASTRUCTURE

Our websites and Online Shop are hosted by Pagely Inc. Our websites are powered by WordPress, whereas our Online Shop is powered by WordPress and WooCommerce. WooCommerce provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Pagely’s data storage and databases and the WordPress & WooCommerce applications, on a secure server behind a firewall. Pagely has joined the EU/US (and Swiss) Privacy Shields showing its commitment to European privacy laws and has prepared Data Transparency Reports for all its customers. More details on privacy and GDPR at Pagely can be found here. More information on WordPress and privacy can be found here. More information about WooCommerce’s commitment to privacy can be found here.

SECTION 7 – SECURITY

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Websites and Online Shop.

We use secure socket layer software (SSL) to encrypt all of your personal information. This technology prevents you from inadvertently revealing personal information using an insecure connection.

Please be aware that, although we take reasonable precautions and follow industry best practices to provide security for information we process and maintain, no security system can prevent all potential security breaches and no method of transmission over the Internet or electronic storage is 100% secure.

SECTION 8 – AGE OF CONSENT

By using our Online Shop, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Online Shop.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message. Any updates will take effect immediately upon their posting. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

If our Websites and Online Shop are acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

CONTACT US

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply have questions about our practices, please contact us via email at [email protected].